Who We Are
The Jonesfam Culture ("we," "us," or "our") is a family lifestyle brand operated by Jacqui Jones, located at PO Box 12112, San Diego, CA 92112. We operate the website thejonesfamculture.com and related digital products and services.
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
Information We Collect
We collect information you voluntarily provide to us, including:
- Name and email address when you sign up for our mailing list
- Name, email, and payment information when you make a purchase
- Name, email, phone number, business details, and message when you submit a partnership inquiry
- Any other information you choose to share with us
We also automatically collect certain information when you visit our site, including your IP address, browser type, pages viewed, time spent on pages, and referring URLs through standard web technologies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and send order confirmations
- Send you the free resources you requested
- Send you marketing emails, newsletters, and product updates (you can unsubscribe at any time)
- Respond to your inquiries and provide customer support
- Improve our website, products, and services
- Comply with legal obligations
- Protect against fraud and unauthorized transactions
California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know — You have the right to request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete — You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to Opt-Out — You have the right to opt out of the sale of your personal information. We do not sell your personal information to third parties.
- Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.
To exercise your California privacy rights, please contact us at admin@thejonesfamculture.com. We will respond to verified requests within 45 days.
Email Marketing
When you sign up for our mailing list, we use MailerLite to manage our email communications. By subscribing you agree to receive emails from us. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email we send. We do not share your email address with third parties for their marketing purposes.
Payment Processing
All payments are processed securely through Stripe. We do not store your credit card information on our servers. Stripe's privacy policy is available at stripe.com/privacy.
Third Party Services
We use the following third party services to operate our business:
- Stripe — payment processing
- MailerLite — email marketing
- Netlify — website hosting
- Formspree — contact form submissions
- Patreon — membership subscriptions
- Lulu — print on demand book fulfillment
Each of these services has their own privacy policy governing how they handle your data. We encourage you to review their policies.
Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Email subscribers are retained until they unsubscribe. Customer order information is retained as required for tax and legal purposes.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at admin@thejonesfamculture.com.
Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Links to Other Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: admin@thejonesfamculture.com
- Mailing Address: The Jonesfam Culture, PO Box 12112, San Diego, CA 92112